Front Office Training Manual
 This manual will assist you in the control and functions associated with managing the Front Office. You will be aware of all procedures relating to staff development and assisting your staff in the function of their day to day jobs.
The importance of a professional image and clear communication with guests by the front office staff is explained.
The procedures associated with communication with other departments, occupancy & hotel availability, amongst others is explained in detail.
Upon completion of this training, you will be able to encourage staff to identify problems and empower them to take control and solve them.
 Training Manual created in Microsoft Word Format No. of Pages: 11
Contents: Trainee Information
Certificate of Completion
Introduction
Office Management – Equipment & Stationery
Time Management
Maintaining a Professional Image
Quality of Service
Monitoring System Operations
Keeping Accommodation Staff Informed
Self Assessment Test
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