Quality Control can be defined in two different ways:
1. Looking after the needs of the customer/guest. Therefore, the quality standards are set by the customer’s needs and wants.
2. The operational procedures of the organisation is the second type of quality control. Therefore, the quality standards of services and products must reach set specifications.
For Quality Control systems to work, both definitions must be accommodated. Upon completion of this training manual your staff will be able to describe the steps necessary to ensure that all quality systems are constantly adhered to as well as being aware of all organisation procedures associated with Quality Control.
No. of Pages: 15
Contents:
Trainee Information
Certificate of Completion
Introduction
Quality Control – Methods Used
Standards of Quality Control
Communication Methods & Techniques
Involving Staff in Quality Control
Keeping Accurate Records
Ensuring Ongoing Standards of Quality Control
Self Assessment Test
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Training Manual created in Microsoft Word Format 
