This Manual is designed to provide the employee with a full knowledge of how to monitor and ensure that all your customers are happy and contented with the service they are receiving in your establishment.
Once completed, your employee will be well versed in identifying customer requirements and know best how to deal with requests that come from each customer. They will have the knowledge and confidence to deal with customer complaints, and in turn will demonstrate a good knowledge and understanding of the company procedures required when dealing with such issues.
Training Manual created in Microsoft Word Format
No. of Pages: 11
Contents:
Trainee Information Certificate of Completion Introduction Building a Relationship with the Customer Monitoring the Levels of Customer Satisfaction Dealing with disabled or physically challenged customers Customer Feedback Dealing with Customer Complaints Good Work Practice Self Assessment Test
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The Complete Training Manual CD 25 Manuals created in Microsoft Word format make
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Training Manual created in Microsoft Word Format
Download Customer Complaint Record Form 
