No. of Pages: 16
Trainee Information
Certificate of Completion
Introduction
The Customer and You
Efficiency and organisation
Knowledge of Beverages
Dealing with an unsatisfied Customer
Drunk & Disorderly Persons
Refusing a Customer Service
Age Limits
Suggestive Selling Techniques
Taking an Order – Things to Remember
Cleanliness of Customer Service Areas
Handling Waste
Self Assessment Test
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