Meeting and Greeting Guests
 It is important to understand the need to take action when you can forsee problems arising and guests getting impatient. Always attend to the needs of the guest in a courteous and timely manner, keeping them informed at all times of progress in their checking-in.
It is important to always be prepared for the unexpected in order to provide the highest levels of customer satisfaction. Problems will always arise, but they need to be deal with swiftly and using the correct procedures.
This manual will equip you with all the techniques required for assisting guests on their arrival to your establishment. You will learn how to assist all types of customer and be well versed in customer service techniques to ensure they have a pleasant stay.
 Training Manual created in Microsoft Word Format No. of Pages: 12
Contents:
Trainee Information
Certificate of Completion
Introduction
Planning Your Day
First Impressions
Customer Satisfaction
Roles within the Organisation
Greeting and Assisting Individual Guests on Arrival
Greeting and Assisting Groups of Guests on Arrival
Self Assessment Test
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