Communication Skills Training Manual
 This Manual is designed to provide you, the employee, with a full knowledge of the importance of good communication skills when dealing with customers and your colleagues on a day to day basis. By learning the different techniques used when dealing with people on all levels, you will become more confident and experienced in the execution of your job.
 Training Manual created in Microsoft Word Format No. of Pages: 11
Contents:
Trainee Information
Certificate of Completion
Introduction
What is Effective Communication
Verbal Communication – Different Techniques
Body Language
Different Lines of Communication Communication with your Colleagues Self Assessment Test
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