This comprehensive article covers all the factors you need to be aware of when selecting, orientating and training your bar staff. Make sure you are getting the most out of your staff. more>> Download: Employee Discipline PackageOur ten page package will allow you establish your company's disciplinary policy as well as conduct effective disciplinary meetings and documentation. more>> Download: How To Handle Complaints The RIGHT Way
You can't please all the people all the time, a fact that the hospitality industry knows all too well. But, are you letting your complaints bring you and your business down? Handling Complaints Effectively is an extremely comprehensive, full seminar Powerpoint presentation which will enable you and your staff to learn all the best techniques to handle complaints as well as to rectify the situation. more>> Download: Employee Non-Compete Agreement
To stay competitive in the hospitality industry you cannot afford to have your staff take their inside knowledge of your business to the competition. Download this legally binding agreement today to prevent your competition from getting an unecessary advantage over you. more>>
 Download: Letter Of ResignationAt some stage there will come a time where you will need to resign from your position. This Letter Of Resignation document will provide you with a well written template that you can easily update to suit your situation. more>>
 Download: Harassment Investigation GuideDo you know what your obligations are as an employer, should your staff advise that they feel they are being harassed? This important and difficult situation needs careful procedures in place to implement as soon as a complaint is made. more>>
 Download: Employee Referral FormGiven the difficulty and cost involved in getting your recruitment right, who better to help you with your recruitment than your own staff? Preview Download: The Foreigners Guide To Working In IrelandThis booklet provides workers from the enlarged European Union with the fundamental information they need regarding coming to work in Ireland. Preview>> Download: Employee Self Evaluation FormEvaluating staff performance is a core part of management. A regular review evaluating staff progress on these goals will go a long well in helping them to acheive their goals, perform better in your organisation as well as keeping staff motivated and ambitious in their work. Preview>> Download: How To Get Recruitment RightLooking for new staff for your established business? Are you starting up a new hospitality venture? Staffing is one of the most important and yet notoriously difficult factors you’re going to have to deal with. More>> Use this worksheet to set goals for management and develop a career path and plan together. A very useful tool. Preview>>
Record all training courses and holiday requests for your staff on one At a Glance Spreadsheet. Preview>> When an employee leaves your employment, you must make sure you have completed all necessary paperwork. Use this checklist to assist. Preview>>
Download this Certificate of Absence Form for employees to complete when they return to work after illness of more than 3 days.
This download describes exactly what an appraisal is, and how you should approach each member of staff when performing this interview. This document should be used in conjunction with the Appraisal Form and Appraisal Letter. Preview>>
As soon as you take on an employee to work for you, you should draw up a contract of employment which sets out the relationship between you and your employee. Preview>>
Simply use a standard Job Application Form to allow the Applicants do the hard work for you. Use this form as a starting point for developing a form that suits your establishment.
Download: Time Sheet
Calculating weekly staff hours completed can be a complicated and time consuming business, so Barkeeper has created this timesheet to assist with this task.
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Download this basic Holiday Request Form to allow your employees to submit their requested holiday dates a month in advance. Preview>>
Use this application rejection letter to respond to applicants who you will not be calling for interview. It should be printed on your company letterhead. Preview>>
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All employers should check the references of potential employees. Use this Employee Reference Checklist as a standard form in your HR Department.
Download this basic Maternity Leave Notice form to allow your female employees to give information relating to their pregnancy.
An appraisal is a performance review which is carried out with every member of your staff, from staff in training to your deputy general manager, at least once per year.
This staff appraisal form will simplify the process of performing these appraisals for all involved.
Send out this letter to inform each member of staff informing them of the date of their appraisal, and how they should prepare for the interview.
This document should be used in conjunction with the Appraisal Form.
Use this Fine Dining Order of Service guide as part of the induction process when new waiters join your establishment. It is a great reference tool and will ensure a set standard of service from your team.
It is a sad fact that in any business you may be called upon to operate disciplinary procedures towards members of your staff. Use this letter after a disciplinary meeting has taken place to document the standards to be implemented by the employee.
Download: Weekly Staff Roster
Download our "At a Glance" Roster to allow you to plan your staffing requirements taking into consideration upcoming events and staff availability.
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This download will allow you to keep an account of each piece of company clothing a new staff member receives. At the end of each employees contract of employment, the hotel, restaurant or bar will check off each piece of returned uniform against the issue sheet.
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When you employ someone new, you will need to keep a record of all their details e.g. name, address, employment details, next of kin, and bank account information. Use this form to record all the required information.
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Download: Job Description Template 
