In the event of a customer complaint of foreign material in food, the Senior Manager on duty should deal with the matter and take action. Use this form to document everything that has taken place with regard to the incident.
This form should be implemented as a Standard Operating Procedure in your establishment.
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John Ryan from CB Richard Ellis, Hotels and Licensed Trade Division, argues viewing the pub as a piece of property and not just a business. more>>
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Bar Operations Features
The Complete Training Manual CD 25 Manuals created in Microsoft Word format make
them easy to edit and tailor to your specific needs. Each Training
Manual contains complete training info as well as a Certificate of
Completion for each trained staff member
Basic Food Hygiene - Certified Course - CD Legislation requires all staff who handle food on a day to day basis in their job to be trained to level 1, Basic Food Hygiene. Use this certified course to train your staff and offer unlimited use through easy learning modules
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